Cancellation, Return & Refund Policy

At Celtic, we take immense pride in delivering finely crafted leather and fabric products. Every order is handled with care and quality assurance. However, if you need assistance with cancellations, returns, or refunds, please review the policy below.

ORDER CANCELLATION

We understand that plans can change.

• Orders can be cancelled only before dispatch

• Cancellation requests must be raised immediately via our support channels

• Once approved, refunds are processed within 2–3 business days

Please Note:
Once an order has been shipped, it cannot be cancelled under any circumstances.

RETURNS & REPLACEMENTS

We follow strict quality control standards. In rare cases where issues arise:

Damaged / Defective / Incorrect Product

• Must be reported within 24 hours of delivery

• Mandatory: Unboxing video or clear images

• Eligible for:

  • Replacement (preferred)

  • Full refund (if replacement unavailable)

Returns for Other Reasons

We accept returns under limited conditions:

• Request must be raised within 3 days of delivery

• Product must be:

  • Unused and unwashed

  • In original packaging

  • With all tags intact

• Return shipping charges will be borne by the customer

NON-RETURNABLE ITEMS

• Customized / made-to-order products

• Used or damaged items (not caused during delivery)

• Clearance / discounted products (if marked final sale)

REFUND PROCESS

• Refunds are initiated within 2–3 business days after inspection

• Amount reflects within 7–10 business days depending on bank/payment provider

QUALITY ASSURANCE NOTE

Each Celtic product undergoes a detailed inspection before dispatch. Minor variations in texture, shade, or finish are natural characteristics of leather and handcrafted products — these are not considered defects.